FAQs

1. How do I select the correct size?
Each product page includes a size chart with detailed measurements. We recommend measuring your body and comparing it with the chart before placing an order.

2. Can I modify my order after it has been placed?
Modifications may be possible if the order has not entered processing. Please contact our support team immediately for assistance.

3. When will my order be shipped?
Processing typically takes 2–7 business days. You will receive a tracking number once your order is dispatched.

4. What countries do you ship to?
We ship to over 200 countries through trusted international courier partners.

5. What is the standard delivery time?
Shipping usually requires 8–25 business days depending on your location and customs procedures.

6. Why is my tracking information not updating?
It is common for tracking to show limited updates during international transit or customs inspections. Updates generally resume within a few days.

7. Are customs duties included in the product price?
No. Customers are responsible for duties, taxes, or import-related fees charged by their country.

8. What should I do if I receive a defective or incorrect product?
Please contact us immediately with photos of the item and the packaging. Our team will assist with resolving the issue promptly.

9. What is your return policy?
Items may be returned within the allowed timeframe if they are unused, unwashed, and in their original condition.

10. How do I initiate a return?
Email our support team with your order number, item details, and reason for return. We will provide the return address and instructions.

11. Do I need to pay for return shipping?
Return shipping is the responsibility of the customer unless the issue is caused by our error.

12. When will I receive my refund?
Refunds are issued within 1–10 business days after the returned item is inspected.

13. What payment methods do you support?
We accept major credit and debit cards, along with other secure online payment options.

14. Can I exchange for a different size or color?
Exchanges are available once the original item is returned and verified. Additional shipping fees may apply.

15. What should I do if my package is marked delivered but not received?
Please check with neighbors, building staff, or family members. If still missing, contact customer service so we can assist.